Microsoft Surface Laptop 13.5" 4 Matt Black 2021

Based on when customers actually wrote their reviews - so you can see whether early praise held up.

1. Q1 2026100/1005.0★3 reviews

   Buyers praised the Surface laptop as powerful, sleek, and trouble-free, citing great value and speed for remote work and general use.

   • 👍Performance: fast and powerful, suitable for professional tasks.
   • 👍Design: sleek and great-looking, well-received aesthetically.
   • 👍Reliability: trouble-free machines, defect-free out of the box.
   • 👍Value: excellent value for money, 100% satisfaction.
2. Q4 202595/1004.8★4 reviews

   Buyers were very satisfied with the laptop's specs, flexibility, and value, though one noted short battery life.

   • 👍Overall satisfaction with specs, functionality, and value for money.
   • 🤔Battery life is short but otherwise no issues.
   • 👍Exactly met the buyer's needs with no complaints.
   • 👍Good condition upon delivery, as expected.
3. Q3 202533/1003.7★3 reviews

   Mixed feedback: one buyer received a defective, dirty keyboard; one reported severe recurring lockouts; one satisfied user praised condition and performance.

   • 👎Laptop locks out every 2 days, unusable for college
   • 👎Unit arrived damaged externally and internally
   • 👎Keyboard blocked/ dirty on arrival
   • 👍Unit like new, fast, light, no issues after 3 months
4. Q2 202533/1002.3★3 reviews

   Mixed reviews: one buyer praises the laptop for business and school, while two report defective keyboards on refurbished units, causing returns.

   • 👎Refurbished laptops have defective keyboards with sticky or non-responsive keys.
   • 👍One buyer says the laptop is great for home business, personal use, and college.
   • 👎Physical condition of refurbished units can be poor with dings and dents.
   • 🤔Laptop performance is good when fully functional, but keyboard issues make it non-mobile.
5. Q4 202467/1004.0★3 reviews

   Two buyers praise the laptop's performance and condition; one reports a heavily worn, misrepresented refurbished unit with a faulty key and stains.

   • 👍Performance praised: fast i7, 16GB RAM, sharp touchscreen, long battery, premium design.
   • 👎Refurbished unit arrived worn, with food stains, scratches, and a non-functional T key.
   • 🤔Condition of refurbished units varies widely: one got a pristine device, another a trashed one.
   • 👎Misleading listing: device came with Windows 10 instead of advertised Windows 11.

Based on 19 dated customer reviews, grouped by calendar quarter. Period analysis is in English.